Learning Platform Evaluation — Scoring Framework
How to Use This Framework
This 72-criterion framework covers the full range of factors relevant to selecting a learning platform. Each criterion has a default weight (0 = not applicable, 1.0 = critical). Adjust weights based on the context established in 02-requirements-gathering.md.
Scoring scale: 1 (Poor / absent) → 2 (Below average) → 3 (Acceptable / present) → 4 (Good) → 5 (Excellent / best-in-class)
Weighted score per criterion: score × weight
Final weighted total: Sum of all weighted scores. Use this for cross-platform comparison.
Hard Filters (Apply Before Scoring)
Some criteria should be treated as non-negotiable. Platforms failing any hard filter should be eliminated before entering the scoring matrix. Hard filters vary by context — set them based on requirements gathered in Step 1.
Common hard filters for US Higher Education:
| Hard Filter | Verification Required |
|---|---|
| WCAG 2.1 AA accessibility | Documented VPAT / accessibility statement |
| FERPA compliance | Written data processing agreement with FERPA terms |
| Data residency (US-only) | Contractual commitment, not just marketing claim |
| Minimum uptime SLA (≥99.9%) | SLA documented in contract, not just stated on website |
Common hard filters for Enterprise / Corporate:
| Hard Filter | Verification Required |
|---|---|
| SOC 2 Type II | Current audit report (within 12 months) |
| SSO / SAML 2.0 | Technical documentation, not just "supported" claim |
| GDPR compliance (if EU learners) | DPA and sub-processor list available |
Category 1: Learner Experience
Covers the quality of the interface, navigation, personalization, mobile access, and accessibility for the end learner.
| # | Criterion | Default Weight | What to Evaluate / Demo Questions |
|---|---|---|---|
| 1 | UI intuitiveness & navigation | 0.8 | Can a first-time learner find, start, and resume a course without training? Ask for a first-time learner demo. |
| 2 | Mobile experience | 0.6 | Is there a native iOS/Android app, or mobile-responsive web? Can learners complete assessments on mobile? |
| 3 | Offline / low-bandwidth access | 0.2 | Can content be downloaded for offline use? Does the platform perform on slow connections? |
| 4 | Personalization & learning paths | 0.5 | Can learners receive role-based content recommendations? Are adaptive learning paths available? |
| 5 | Gamification | 0.3 | Are points, badges, leaderboards, and achievement systems available and configurable? |
| 6 | Learner dashboard & progress visibility | 0.7 | Can learners easily see completion status, upcoming due dates, and certificate progress in one view? |
| 7 | Notification & reminder system | 0.5 | Are automated reminders sent for deadlines and incomplete courses? Are they configurable? |
Weight adjustment guidance:
- If mobile app is a hard requirement: increase criterion 2 to 1.0
- If offline / field-worker access is needed: increase criterion 3 to 0.8–1.0
- If gamification is specifically requested: increase criterion 5 to 0.7
Category 2: Content & Curriculum Authoring
Covers the tools and formats available for creating, organizing, and managing course content.
| # | Criterion | Default Weight | What to Evaluate / Demo Questions |
|---|---|---|---|
| 8 | Native course authoring tool | 0.7 | Is there a built-in authoring tool (no external tool required)? Can non-technical SMEs use it? |
| 9 | Supported content formats | 0.8 | Does the platform support: video, PDF, SCORM, xAPI, H5P, audio, embedded code, live sessions? Request a format checklist. |
| 10 | AI-assisted content creation | 0.4 | Can AI generate course outlines, lesson drafts, quiz questions, or translations from source documents? |
| 11 | Course templates & reuse | 0.5 | Are course templates available? Can courses or modules be cloned for reuse across programs? |
| 12 | Content versioning & update workflow | 0.6 | Can content be updated without breaking enrolled learner records? Is versioning tracked? |
| 13 | Collaborative / SME authoring | 0.5 | Can subject matter experts co-author or contribute content without full admin access? |
| 14 | Pre-built content library access | 0.3 | Is there a built-in off-the-shelf course library (compliance, soft skills, technical) included or available? |
Weight adjustment guidance:
- If SME-driven authoring is the model: increase criteria 8, 10, 13 to 0.8–1.0
- If AI authoring is a differentiator in the evaluation: increase criterion 10 to 0.8–1.0
- If all content is SCORM/xAPI from an external authoring tool: reduce criterion 8 and increase criterion 9
Category 3: Assessment & Credentialing
Covers the platform's ability to assess learner knowledge, skills, and issue verifiable credentials.
| # | Criterion | Default Weight | What to Evaluate / Demo Questions |
|---|---|---|---|
| 15 | Assessment types available | 0.8 | Does the platform support: multiple choice, true/false, short answer, essay, file upload, peer review, video response? |
| 16 | Automated grading | 0.6 | Are objective assessments auto-graded? What question types support auto-grading? |
| 17 | Rubric-based grading | 0.5 | Can instructors create and apply rubrics to subjective assessments? Do rubrics link to a gradebook? |
| 18 | Certificates & digital badges | 0.7 | Are certificates automatically issued on completion? Are badges aligned to Open Badges / Credly for external verification? |
| 19 | Competency / skills-based progression | 0.4 | Can the platform require demonstrated competency (not just completion) before unlocking next content? |
| 20 | Proctoring integration | 0.3 | Does the platform integrate with proctoring services (Honorlock, ProctorU, Respondus)? Is it seamless within the learner flow? |
| 21 | Assessment analytics | 0.5 | Can instructors see question-level performance data? Are item analysis reports available? |
Weight adjustment guidance:
- For compliance-heavy contexts: increase criteria 15, 16, 18 to 1.0
- For academic institutions with high-stakes exams: increase criterion 20 to 0.8
- For competency-based education programs: increase criterion 19 to 1.0
Category 4: Administration & User Management
Covers user provisioning, roles, enrollment automation, and organizational structure.
| # | Criterion | Default Weight | What to Evaluate / Demo Questions |
|---|---|---|---|
| 22 | User provisioning & lifecycle | 0.7 | Can users be created, deactivated, and deleted in bulk? Is lifecycle tied to HR/SIS data? |
| 23 | Roles & permissions model | 0.8 | Are roles granular (admin / instructor / manager / learner / external)? Can custom roles be created? |
| 24 | Enrollment automation | 0.7 | Can enrollment be triggered automatically by role, group, hire date, or external system events? |
| 25 | Organizational hierarchy / groups | 0.6 | Can learners be organized into departments, cohorts, teams, or locations with separate reporting? |
| 26 | Multi-tenancy / multi-org support | 0.4 | Can the platform support multiple branded sub-instances or portals from a single admin console? |
| 27 | Bulk operations | 0.6 | Can admins perform bulk enrollment, unenrollment, content assignment, and user updates via CSV or API? |
| 28 | Audit log | 0.5 | Is there a complete activity log of admin actions, enrollment changes, and assessment events for compliance purposes? |
Weight adjustment guidance:
- For large organizations with complex org structures: increase criteria 23, 24, 25 to 1.0
- For customer education platforms: increase criterion 26 to 1.0
- If HR/SIS auto-provisioning is required: increase criterion 22 to 1.0
Category 5: Collaboration & Community
Covers peer interaction, live session support, discussion tools, and social learning features.
| # | Criterion | Default Weight | What to Evaluate / Demo Questions |
|---|---|---|---|
| 29 | Discussion forums | 0.6 | Are course-level discussion forums available? Can threads be moderated? Are they threaded/nested? |
| 30 | Cohort / group-based learning | 0.5 | Can learners be grouped into cohorts with separate discussion spaces, deadlines, or content tracks? |
| 31 | Live session integration | 0.6 | Does the platform integrate with Zoom, Teams, or Webex? Can recordings be embedded back into the course? |
| 32 | Peer review & collaborative projects | 0.4 | Is peer review of submissions available? Can group projects be assigned and tracked? |
| 33 | Social / community layer | 0.3 | Are there platform-level social features (profiles, feeds, following) beyond course discussions? |
| 34 | User-generated content (UGC) | 0.2 | Can learners or employees create and share content that others can discover? |
| 35 | Messaging & announcements | 0.5 | Can instructors or admins send targeted messages to learner groups? Is learner-to-learner messaging available? |
Weight adjustment guidance:
- For cohort-based programs: increase criteria 29, 30, 31 to 0.9
- For enterprise social learning / LXP use cases: increase criteria 33, 34 to 0.8
- For customer community + education: increase criteria 30, 33 to 0.9
Category 6: Analytics & Reporting
Covers learner progress tracking, skills analytics, compliance reporting, and data access.
| # | Criterion | Default Weight | What to Evaluate / Demo Questions |
|---|---|---|---|
| 36 | Learner progress dashboards | 0.8 | Can managers and admins see real-time completion rates by learner, course, department, and date? |
| 37 | Compliance & audit reporting | 0.7 | Can the platform generate compliance reports (who completed required training, when, with what score) exportable for audits? |
| 38 | Assessment / content performance analytics | 0.6 | Are course-level and question-level performance reports available? Can content effectiveness be measured? |
| 39 | Skills tracking & gap analysis | 0.4 | Does the platform track skills linked to learning activity? Can it identify skill gaps at individual and team level? |
| 40 | Custom report builder | 0.5 | Can admins build custom reports with configurable filters, fields, and scheduled delivery? |
| 41 | Data export / API access | 0.7 | Can all learning data be exported via CSV, API, or direct database connection? Is xAPI / LRS integration available? |
| 42 | Predictive analytics / AI insights | 0.2 | Does the platform offer at-risk learner detection, completion probability, or AI-generated insights? |
Weight adjustment guidance:
- For compliance-heavy industries: increase criteria 36, 37 to 1.0
- If BI/data warehouse integration is required: increase criterion 41 to 1.0
- For skills-based organizations: increase criteria 39, 40 to 0.8–1.0
- For Phase 1 / minimal analytics: set criteria 39, 40, 42 to 0
Category 7: Integration & Interoperability
Covers standards compliance, identity management, and connection to the broader tech stack.
| # | Criterion | Default Weight | What to Evaluate / Demo Questions |
|---|---|---|---|
| 43 | LTI 1.3 / LTI Advantage | 0.7 | Does the platform support LTI 1.3 as both a consumer and provider? Ask for a list of certified LTI integrations. |
| 44 | SCORM & xAPI support | 0.8 | Does the platform import and track SCORM 1.2, SCORM 2004, xAPI (Tin Can), and AICC packages? |
| 45 | SSO / identity management | 0.8 | Is SAML 2.0 supported? What identity providers are certified (Azure AD, Okta, Google, Shibboleth)? |
| 46 | SIS / HRIS integration | 0.6 | Does the platform integrate with common SIS/HRIS systems (Banner, PeopleSoft, Workday, SAP SuccessFactors)? |
| 47 | CRM integration | 0.3 | Is there a native Salesforce integration? Can training data sync with CRM records? |
| 48 | Open API | 0.6 | Is a comprehensive REST API available with documentation? Are webhooks supported for event-driven integrations? |
| 49 | Pre-built integrations ecosystem | 0.5 | How many certified/native integrations are available? Is there a published integration marketplace? |
Weight adjustment guidance:
- If LTI tools are critical (publisher content, proctoring): increase criterion 43 to 1.0
- If HRIS auto-provisioning is required: increase criterion 46 to 1.0
- For customer education with Salesforce dependency: increase criterion 47 to 1.0
- If all content is SCORM from an authoring tool: increase criterion 44 to 1.0
Category 8: Security, Compliance & Accessibility
Covers data protection, regulatory compliance, and accessibility standards.
| # | Criterion | Default Weight | What to Evaluate / Demo Questions |
|---|---|---|---|
| 50 | WCAG 2.1 AA accessibility | 1.0 | Request a current VPAT (Voluntary Product Accessibility Template). Verify it covers all learner-facing interfaces, not just the admin panel. |
| 51 | Data residency | 0.7 | Where is data stored? Can the institution specify a region or country? Is this contractually guaranteed? |
| 52 | FERPA / COPPA / GDPR compliance | 0.8 | Is a Data Processing Agreement (DPA) available? What student/learner data is collected and shared with third parties? |
| 53 | SOC 2 Type II / ISO 27001 | 0.7 | Is a current SOC 2 Type II report available? What is the audit frequency? |
| 54 | Encryption & data security | 0.7 | Is data encrypted at rest (AES-256) and in transit (TLS 1.2+)? What is the penetration testing cadence? |
| 55 | Data portability & deletion | 0.6 | Can all institutional/learner data be exported in a portable format at contract end? Can data be deleted on request? |
| 56 | Role-based access controls | 0.7 | Are permissions granular enough to prevent unauthorized access to learner data across organizational units? |
Weight adjustment guidance:
- WCAG 2.1 AA is preset at 1.0 and should be treated as a hard filter for US higher ed and government
- If FERPA applies: treat criterion 52 as a hard filter
- If EU learners are involved: treat GDPR (within criterion 52) as a hard filter
- If FedRAMP is required (US government): add it as a separate hard filter
Category 9: Infrastructure & Scalability
Covers deployment model, performance under load, uptime, and disaster recovery.
| # | Criterion | Default Weight | What to Evaluate / Demo Questions |
|---|---|---|---|
| 57 | Deployment model flexibility | 0.5 | Does the platform offer SaaS, self-hosted, and/or on-premise options? What are the trade-offs for each? |
| 58 | Uptime SLA | 0.7 | What uptime is contractually guaranteed? What is the historical uptime for the past 12 months? Are maintenance windows scheduled outside business hours? |
| 59 | Scalability under peak load | 0.7 | How does the platform handle enrollment spikes, exam periods, or mandatory training deadlines? Ask for evidence of peak load handling. |
| 60 | Backup & disaster recovery | 0.5 | What is the backup frequency and retention period? What are the RTO and RPO targets? |
| 61 | Infrastructure transparency | 0.4 | Is there a public status page? How are incidents communicated? What is the average P1 resolution time? |
Weight adjustment guidance:
- If self-hosted or on-premise is required: increase criterion 57 to 1.0
- For mission-critical deployments: increase criteria 58, 59 to 1.0
- For government / FedRAMP contexts: treat infrastructure criteria more stringently
Category 10: Implementation & Onboarding
Covers the time, effort, and support required to get from contract to production.
| # | Criterion | Default Weight | What to Evaluate / Demo Questions |
|---|---|---|---|
| 62 | Time to production | 0.6 | What is the typical setup and go-live timeline? What are the dependencies on the customer side? |
| 63 | Content migration support | 0.4 | Does the vendor support migration of existing content (SCORM, course data, user records)? What formats are supported? |
| 64 | Sandbox / staging environment | 0.6 | Is a dedicated non-production environment provided for testing? Is it always available or time-limited? |
| 65 | Admin & instructor training | 0.6 | Is training included in the contract? What formats (live, async, documentation)? What is the quality of documentation? |
| 66 | Implementation support model | 0.6 | Does the vendor provide an implementation manager or project manager? Is this included or a paid add-on? |
Weight adjustment guidance:
- If go-live timeline is tight (driven by academic calendar or contract renewal): increase criterion 62 to 1.0
- If migration is in scope: increase criterion 63 to 0.8
- If the organization has no technical staff: increase criteria 65, 66 to 1.0
Category 11: Support & Service
Covers ongoing support quality, channels, and account management post-launch.
| # | Criterion | Default Weight | What to Evaluate / Demo Questions |
|---|---|---|---|
| 67 | Support hours & channels | 0.7 | Is support available 24/7 or business hours only? What channels: ticket, chat, phone, Slack? What P1 response time is SLA-backed? |
| 68 | Dedicated account management | 0.5 | Is a named Customer Success Manager (CSM) or Account Manager assigned? Is this included or a paid tier? |
| 69 | Community & self-service resources | 0.6 | Is there an active user community, documentation portal, and knowledge base? What is the quality of self-service resources? |
| 70 | Upgrade & release management | 0.5 | How are platform updates communicated? Is there a release calendar? Can updates be deferred? |
Weight adjustment guidance:
- If the organization has no internal technical staff: increase criterion 67 to 1.0
- If a dedicated CSM relationship is required: increase criterion 68 to 1.0
Category 12: Pricing & Commercial Terms
Covers pricing transparency, total cost of ownership, and contract flexibility.
| # | Criterion | Default Weight | What to Evaluate / Demo Questions |
|---|---|---|---|
| 71 | Pricing model transparency | 0.7 | Is pricing public, or does it require a sales call to discover? Is the model per-seat, per-active-user, or flat-fee? |
| 72 | Total cost of ownership (TCO) | 0.8 | What costs are included vs. extra (implementation, training, migrations, storage overages, integrations, support tiers)? |
| 73 | Cost predictability at scale | 0.8 | How do costs change as users grow? Are overage pricing policies clear? Ask for a 3-year cost projection. |
| 74 | E-commerce / monetization support | 0.2 | Does the platform support selling courses, subscriptions, or certifications with built-in payment processing? |
| 75 | Contract terms & exit provisions | 0.6 | What is the minimum contract term? What are the exit/termination clauses? Is data returned in a portable format? |
| 76 | Discounts & non-profit / edu pricing | 0.4 | Are education or non-profit pricing tiers available? Are multi-year discounts offered? |
Weight adjustment guidance:
- If budget is the primary constraint: increase all criteria in this category to 1.0
- If course monetization is a use case: increase criterion 74 to 0.8–1.0
- If a long-term, multi-year relationship is planned: increase criterion 75 to 1.0
Category 13: Vendor & Platform Viability
Covers the long-term health and strategic fit of the vendor and platform.
| # | Criterion | Default Weight | What to Evaluate / Demo Questions |
|---|---|---|---|
| 77 | Company stability & funding | 0.8 | Is the company publicly traded, VC-backed, non-profit, or bootstrapped? What is the funding runway or revenue profile? Any recent ownership changes? |
| 78 | Customer base & references | 0.7 | How many customers of similar size and type? Can the vendor provide references in the same sector (higher ed, enterprise, government)? |
| 79 | Product roadmap transparency | 0.6 | Is there a published product roadmap? How are customer requests incorporated? What AI features are on the roadmap? |
| 80 | Community & open-source posture | 0.4 | Is the platform open-source? Does the vendor contribute to open standards (LTI, xAPI, IMS Global)? Is there an active user community? |
| 81 | Market momentum | 0.5 | Is the platform gaining or losing market share? What is the analyst community saying? Are peer reviews (G2, Gartner) trending positively? |
Weight adjustment guidance:
- If the organization is risk-averse or committing to a multi-year contract: increase criterion 77 to 1.0
- If open-source or standards participation matters: increase criterion 80 to 0.8–1.0
- If the platform is a newly founded company: treat criterion 77 with heightened scrutiny
Summary: Default Weights by Category
| # | Category | Criteria Count | Avg Default Weight | Notes |
|---|---|---|---|---|
| 1 | Learner Experience | 7 | 0.51 | Increase mobile/offline for frontline |
| 2 | Content & Curriculum Authoring | 7 | 0.54 | Increase AI if differentiator |
| 3 | Assessment & Credentialing | 7 | 0.54 | Increase for compliance/academic |
| 4 | Administration & User Management | 7 | 0.61 | Increase for large org complexity |
| 5 | Collaboration & Community | 7 | 0.44 | Increase for LXP/social use cases |
| 6 | Analytics & Reporting | 7 | 0.56 | Increase for compliance/BI integration |
| 7 | Integration & Interoperability | 7 | 0.61 | Increase LTI/HRIS/API as needed |
| 8 | Security, Compliance & Accessibility | 7 | 0.77 | WCAG is always 1.0; treat FERPA/GDPR as hard filters |
| 9 | Infrastructure & Scalability | 5 | 0.56 | Increase for high-stakes / high-scale |
| 10 | Implementation & Onboarding | 5 | 0.56 | Increase if no internal tech staff |
| 11 | Support & Service | 4 | 0.58 | Increase if no internal tech staff |
| 12 | Pricing & Commercial Terms | 6 | 0.58 | Set all to 1.0 if budget-constrained |
| 13 | Vendor & Platform Viability | 5 | 0.60 | Increase if long-term commitment |
Scoring Template
Copy this table for each platform being evaluated. Fill in Score (1–5) per criterion, compute Weighted Score.
| Category | # | Criterion | Weight | Score (1–5) | Weighted Score |
|---|---|---|---|---|---|
| Learner Experience | 1 | UI intuitiveness & navigation | 0.8 | ||
| 2 | Mobile experience | 0.6 | |||
| 3 | Offline / low-bandwidth access | 0.2 | |||
| 4 | Personalization & learning paths | 0.5 | |||
| 5 | Gamification | 0.3 | |||
| 6 | Learner dashboard & progress visibility | 0.7 | |||
| 7 | Notification & reminder system | 0.5 | |||
| Content & Curriculum | 8 | Native course authoring tool | 0.7 | ||
| 9 | Supported content formats | 0.8 | |||
| 10 | AI-assisted content creation | 0.4 | |||
| 11 | Course templates & reuse | 0.5 | |||
| 12 | Content versioning & update workflow | 0.6 | |||
| 13 | Collaborative / SME authoring | 0.5 | |||
| 14 | Pre-built content library access | 0.3 | |||
| Assessment & Credentialing | 15 | Assessment types available | 0.8 | ||
| 16 | Automated grading | 0.6 | |||
| 17 | Rubric-based grading | 0.5 | |||
| 18 | Certificates & digital badges | 0.7 | |||
| 19 | Competency / skills-based progression | 0.4 | |||
| 20 | Proctoring integration | 0.3 | |||
| 21 | Assessment analytics | 0.5 | |||
| Administration & User Mgmt | 22 | User provisioning & lifecycle | 0.7 | ||
| 23 | Roles & permissions model | 0.8 | |||
| 24 | Enrollment automation | 0.7 | |||
| 25 | Organizational hierarchy / groups | 0.6 | |||
| 26 | Multi-tenancy / multi-org support | 0.4 | |||
| 27 | Bulk operations | 0.6 | |||
| 28 | Audit log | 0.5 | |||
| Collaboration & Community | 29 | Discussion forums | 0.6 | ||
| 30 | Cohort / group-based learning | 0.5 | |||
| 31 | Live session integration | 0.6 | |||
| 32 | Peer review & collaborative projects | 0.4 | |||
| 33 | Social / community layer | 0.3 | |||
| 34 | User-generated content (UGC) | 0.2 | |||
| 35 | Messaging & announcements | 0.5 | |||
| Analytics & Reporting | 36 | Learner progress dashboards | 0.8 | ||
| 37 | Compliance & audit reporting | 0.7 | |||
| 38 | Assessment / content performance analytics | 0.6 | |||
| 39 | Skills tracking & gap analysis | 0.4 | |||
| 40 | Custom report builder | 0.5 | |||
| 41 | Data export / API access | 0.7 | |||
| 42 | Predictive analytics / AI insights | 0.2 | |||
| Integration & Interoperability | 43 | LTI 1.3 / LTI Advantage | 0.7 | ||
| 44 | SCORM & xAPI support | 0.8 | |||
| 45 | SSO / identity management | 0.8 | |||
| 46 | SIS / HRIS integration | 0.6 | |||
| 47 | CRM integration | 0.3 | |||
| 48 | Open API | 0.6 | |||
| 49 | Pre-built integrations ecosystem | 0.5 | |||
| Security & Compliance | 50 | WCAG 2.1 AA accessibility | 1.0 | ||
| 51 | Data residency | 0.7 | |||
| 52 | FERPA / COPPA / GDPR compliance | 0.8 | |||
| 53 | SOC 2 Type II / ISO 27001 | 0.7 | |||
| 54 | Encryption & data security | 0.7 | |||
| 55 | Data portability & deletion | 0.6 | |||
| 56 | Role-based access controls | 0.7 | |||
| Infrastructure & Scalability | 57 | Deployment model flexibility | 0.5 | ||
| 58 | Uptime SLA | 0.7 | |||
| 59 | Scalability under peak load | 0.7 | |||
| 60 | Backup & disaster recovery | 0.5 | |||
| 61 | Infrastructure transparency | 0.4 | |||
| Implementation & Onboarding | 62 | Time to production | 0.6 | ||
| 63 | Content migration support | 0.4 | |||
| 64 | Sandbox / staging environment | 0.6 | |||
| 65 | Admin & instructor training | 0.6 | |||
| 66 | Implementation support model | 0.6 | |||
| Support & Service | 67 | Support hours & channels | 0.7 | ||
| 68 | Dedicated account management | 0.5 | |||
| 69 | Community & self-service resources | 0.6 | |||
| 70 | Upgrade & release management | 0.5 | |||
| Pricing & Commercial Terms | 71 | Pricing model transparency | 0.7 | ||
| 72 | Total cost of ownership (TCO) | 0.8 | |||
| 73 | Cost predictability at scale | 0.8 | |||
| 74 | E-commerce / monetization support | 0.2 | |||
| 75 | Contract terms & exit provisions | 0.6 | |||
| 76 | Discounts & non-profit / edu pricing | 0.4 | |||
| Vendor & Platform Viability | 77 | Company stability & funding | 0.8 | ||
| 78 | Customer base & references | 0.7 | |||
| 79 | Product roadmap transparency | 0.6 | |||
| 80 | Community & open-source posture | 0.4 | |||
| 81 | Market momentum | 0.5 | |||
| TOTAL | =SUM() |